General Admin Support

• Inbox and correspondence management
• Calendar management and appointment scheduling
• Typing and audio/video transcription
• Proofreading and editing 

• Sending appointment reminders and follow-ups
• Handling customer enquiries and complaints professionally
• Analysing customer feedback via reviews and social media
• Providing after-sales support and customer satisfaction surveys
• Managing customer records

• Processing customer orders and refunds
• Creating and distributing invoices and statements 
• Monitoring and managing payments
• Assisting with procurement planning and budgeting

• Researching and sourcing office supplies, equipment, and inventory
• Managing and replenishing stock levels
• Coordinating logistics for bulk orders
• Comparing suppliers and negotiating pricing & contract terms
• Maintaining supplier relationships and contracts

• Creating bespoke documentation and templates
• Developing an efficient file management system (digital and physical)
• Secure document hosting and cloud storage management
• Implementing document version control and access permissions
• Managing confidential document storage and compliance requirements
• Seamless conversion between various document formats

• Data entry and analysis
• Database management and automation of key tasks
• Identifying trends and reporting insights
• Preparing KPI and performance reports
• Conducting and reporting customer analysis
• Creating and managing SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis

• Conducting online research, surveys, and focus group analysis
• Identifying competitor strengths, weaknesses, pricing and strategies
• Analysing target customer demographics and behaviour patterns
• Evaluating market gaps, business opportunities, and customer preferences
• Assessing demand for new and existing products/services

• Creating training documentation and coordinating in-house training sessions
• Setting up and managing e-learning courses and content
• Developing and maintaining a bespoke Learning Management System (LMS)
• Organising third-party training courses and logistics
• Coordinating workshops and events
• Managing training feedback and evaluation surveys
• Tracking employee training progress and competence
• Implementing individual development programs

We offer our expertise on a personal level;

• Communication and correspondence, proofreading, and editing
• Document and data management
• Time & task management
• Travel arrangements and itinerary planning
• Event planning and coordination
• Lifestyle and personal support (shopping, appointments, researching services, arranging gifts/special occasions)