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Frequently Asked Questions - DH Admin & Business Support

If you can’t find the information you’re looking for, please contact us at [email protected] and we’ll be happy to help.

What makes us different?

What makes DH Admin & Business Support different from other business support providers?

We take a structured and personalised approach to supporting businesses.

Rather than offering generic services, we take the time to understand how your business operates, the challenges you face, and the outcomes you want to achieve. From there, we design practical systems, workflows, and support structures that genuinely improve how your business runs.

Our goal is to become a reliable extension of your team - helping you save time, operate more efficiently, and focus on growing your business.

Industries we work with

Which industries do you work with?

We have experience supporting businesses across a range of industries, including:

• Engineering
• Technology
• Healthcare
• Retail and logistics
• Skilled trades and construction

While these are common sectors we support, our services are adaptable and can be applied to most businesses that require structured operational or administrative support.

Businesses we support

What size of business do you typically work with?

We primarily support small and medium-sized businesses that want to improve efficiency, strengthen systems, and reduce administrative pressure.

Whether you're growing quickly or simply need structured support, our services can adapt to suit your business.

Our Services

What types of services do you offer?

We provide a broad range of business support services designed to improve organisation, efficiency, and client engagement.

Our services include areas such as:

• administrative and operational support
• CRM setup and automation
• website design and management
• marketing and communication systems
• client onboarding and retention processes

Our aim is to provide structured solutions that allow business owners to focus on running and growing their business.

One-off or ongoing support

Do you offer one-off support or only ongoing packages?

We offer both.

Some businesses require support for a specific project, while others benefit from ongoing assistance. We offer flexible options ranging from hourly support through to structured service packages.

Custom Packages

Can support packages be customised?

Yes - all support packages can be tailored to suit your business.

We work with you to determine the level of support required and build a solution that fits your operational needs. As your business evolves, support levels can also be adjusted.

If you require additional support within an existing support package, additional hours are charged at our standard rates.

Choosing the right package

How do I choose the right package?

The best way to determine the right level of support is through a short consultation.

During this conversation we will discuss:

• how your business currently operates
• where time is being lost
• where systems or support could improve efficiency

From there we can recommend the most appropriate support structure.

Changes to existing systems

Will working with you require major changes to how our business currently operates?

Not necessarily.

Where possible we work with your existing systems and processes, identifying opportunities to improve efficiency without disrupting your day-to-day operations.

Our goal is to simplify and streamline, not complicate.

Pricing structure

How are your services priced?

Pricing varies depending on the scope and complexity of the work involved.

Some services are provided on an hourly basis, while others are delivered through structured packages or project-based pricing. Clear pricing will always be discussed and agreed before work begins.

Additional costs

Are there any additional costs beyond package pricing?

Our aim is to keep pricing transparent.

If additional work outside the agreed scope is required, this will always be discussed with you before proceeding.

Any additional hours are charged at our applicable standard hourly rate unless otherwise agreed.

Additional hours

What happens if I need more hours than my package includes?

Additional support can be provided whenever required.

If you regularly exceed your allocated hours, we may recommend adjusting your support package to ensure the most efficient arrangement for your business.

Contract commitment

Do I need to commit to a long-term contract?

No.

We aim to provide flexible support that works for your business. Some services are project-based, while others may involve ongoing support depending on your requirements.

We’ll always discuss expectations and arrangements clearly before any work begins.

If you're unsure which type of support would benefit your business most, the easiest way to start is with a short consultation.

We’ll discuss how your business currently operates, identify areas where systems or support could save time, and recommend the most suitable approach.

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Business hours

What are your standard business hours?

Our standard operating hours are Monday to Friday, 9am to 5pm.

Where possible we aim to remain flexible and can sometimes support urgent requests outside these hours depending on availability.

Project start times

How soon can you start working on my project?

Start times depend on current workload and the scope of the project.

In many cases we can begin initial work shortly after the consultation and agreement of service details.

Getting started

How do I sign up for your services?

The easiest way to begin is by booking a consultation.

This allows us to understand your business, discuss your requirements, and determine the best way we can support you.

Urgent requests

How do you handle urgent or last-minute requests?

We understand that businesses occasionally require urgent assistance.

Where possible we will prioritise urgent work and provide support as quickly as availability allows.

Additionally, our Ongoing Retainer package is designed to give you priority support at all times.

Software and tools

What software and tools do you use?

We utilise a range of modern digital tools and platforms to help businesses operate more efficiently.
Our CRM system is DH Connect, which supports the majority of the services we offer.

This may also include automation platforms, communication tools, and analytics software. The specific tools used will depend on the needs of your business.

Existing systems

Can you work with our existing systems and processes?

Yes.

In many cases we work with the systems businesses already use and improve how they are structured and integrated.
Training or additional fees may be required to ensure this works smoothly.

Where improvements are required, we can recommend tools that better support your operational needs.

Marketing support

Do you offer social media management and marketing support?

Yes.

We can assist with structured marketing support including content planning, engagement systems, and automation designed to improve communication with clients and potential customers.