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Terms of Service
Last Updated: 06 March 2026
Introduction
These Terms of Service (“Terms”) govern your access to and use of the website www.dh-admin.co.uk (the “Site”) and any services provided by DH Mechanical Services Ltd trading as DH Admin & Business Support (“we”, “us”, or “our”).
By accessing the Site or engaging with our services (the “Services”), you agree to be bound by these Terms together with our Privacy Policy and Cookie Policy.
If you do not agree with these Terms, you should not access or use the Site or Services.
Accessibility
If you require a copy of these Terms of Service in an alternative format (for example large text or accessible PDF), please contact [email protected] and we will be happy to assist.
1. Acceptance of Terms
By accessing or using our Site or Services, you confirm that:
You have read and understood these Terms
You agree to comply with them
You are legally capable of entering into binding agreements
If you use our Services on behalf of a company or organisation, you confirm that you have authority to bind that entity to these Terms.
We may update these Terms from time to time.
Any changes will be published on this page with an updated Last Updated date and, if you are part of our mailing list, you will receive an update email.
Continued use of the Site or Services following such updates constitutes acceptance of the revised Terms.
2. Use of the Website
You agree to use the Site only for lawful purposes.
You must not:
Violate any applicable laws or regulations
Attempt to gain unauthorised access to the Site, systems, or networks
Introduce malicious software, viruses, or harmful code
Interfere with the operation or security of the Site
Use the Site in a way that could damage our reputation or services
We reserve the right to restrict or suspend access if misuse is suspected.
3. Services Provided
DH Admin & Business Support provides a range of professional business support services which may include, but are not limited to:
Business administration and operational support
Website design and development
CRM implementation and configuration
Business process automation
Marketing and communication support systems
Client onboarding and retention systems
Strategic business support and consultancy
The specific scope of services, deliverables, timelines, and pricing will be agreed separately through written proposals, contracts, or service agreements.
Where a service agreement exists, that agreement will take precedence over these Terms in relation to the services provided.
4. Client Responsibilities
To enable us to deliver services effectively, clients agree to:
Provide accurate and complete information
Supply required materials, approvals, and access in a timely manner
Review and respond to communications within a reasonable timeframe
Ensure that any information or materials provided do not infringe third-party rights
We are not responsible for delays or limitations caused by missing information, delayed approvals, or third-party dependencies.
5. Payment and Fees
Fees for services will be agreed in advance and may be structured as:
Fixed project pricing
Monthly service retainers
Hourly support rates
Subscription services
Payment terms will be specified within individual service agreements or invoices.
Failure to make payment within agreed timeframes may result in:
Suspension of services
Restriction of system access
Termination of the service relationship
All payments are processed through secure third-party payment providers.
6. Third-Party Platforms and Tools
Our services may involve the configuration or integration of third-party platforms, software, or services.
These may include, but are not limited to:
CRM platforms
Marketing automation tools
Payment processing providers
Hosting platforms
Analytics providers
We do not control the operation, availability, or policies of third-party providers.
Clients acknowledge that:
Third-party services operate under their own terms and conditions
We cannot guarantee uninterrupted availability of third-party systems
Service limitations or outages outside our control may affect performance
7. Consultancy and Business Advice
Where services include strategic guidance, automation design, or business consultancy, any recommendations are provided in good faith based on available information and professional judgement.
However:
Business outcomes cannot be guaranteed
Clients remain responsible for all business decisions and actions
We are not responsible for financial outcomes or business performance resulting from the implementation of advice or systems
8. Intellectual Property
All intellectual property relating to the Site, including text, graphics, branding, and design, is owned by or licensed to DH Admin & Business Support and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or republish content from the Site without prior written permission.
Where services involve the creation of materials for clients (such as websites, documents, branding assets, systems, or other deliverables), ownership of those deliverables will generally transfer to the client upon full payment for the relevant services.
However, DH Admin & Business Support retains ownership of any underlying methodologies, templates, frameworks, processes, software configurations, or tools used to create those deliverables.
We also reserve the right to reference completed work in our portfolio or case studies unless otherwise agreed in writing.
9. Confidentiality
We recognise that services may involve access to sensitive business information.
We will treat client information as confidential and will not disclose it to third parties except:
Where required to deliver services
Where required by law
Where consent has been provided
Clients are responsible for ensuring that any information shared with us can be lawfully disclosed.
10. Limitation of Liability
To the fullest extent permitted by law:
DH Admin & Business Support shall not be liable for any indirect, incidental, or consequential losses arising from the use of the Site or Services.
This includes (but is not limited to):
Loss of business
Loss of revenue
Loss of data
Loss of anticipated savings
Our total liability for any claim relating to the Services will not exceed the total fees paid by the client for the relevant services.
Nothing in these Terms excludes liability where it cannot legally be excluded.
11. Termination
We may suspend or terminate access to the Site or Services where:
These Terms are breached
Payment obligations are not met
Misuse of services occurs
Clients may terminate services according to the terms defined within the relevant service agreement.
Termination does not remove responsibility for outstanding payments or obligations incurred prior to termination.
12. Privacy
Our handling of personal data is governed by our Privacy Policy.
By using our Site or Services, you acknowledge that personal information may be processed in accordance with that policy.
13. Governing Law
These Terms are governed by the laws of Scotland.
Any disputes arising from the use of the Site or Services will be subject to the exclusive jurisdiction of the courts of Scotland.
14. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, and any service agreements, form the entire agreement between you and DH Admin & Business Support regarding the Site and Services.
Severability
If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.
Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment
We may assign or transfer our rights and obligations under these Terms. You may not assign your rights without our written consent.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact:
DH Admin & Business Support
20 Rosetta Place
Peebles
Scotland
EH45 8EY
📧 [email protected]
Reliability
Consistent, dependable support you can trust.
Efficiency
Streamlined systems designed to
save time and simplify operations.
Excellence
High-quality work, delivered with precision and care.
Proudly supporting businesses in Peebles, across the Scottish Borders, the Lothians and throughout the UK.
© 2026 DH Mechanical Services Ltd trading as DH Admin & Business Support.
Registered Address: 20 Rosetta Place, Peebles, Scotland, EH45 8EY
All Rights Reserved.