Marketing
Social Media
Automation
Web Design
Branding
& More...
A structured solution designed to build stronger relationships and loyalty
Who Is This Package For?
This package is ideal for businesses that want to improve how customers are welcomed, supported, and retained after the first enquiry.
It is perfect for:
Businesses looking to expand their customer reach
Businesses focused on improving client relationships
Organisations managing repeat or long-term customers
Teams wanting more consistency in how customers are handled
Businesses seeking better retention without increased admin
What's Included?
A customer-focused onboarding and retention package designed to improve customer experience and long-term engagement, including:
Client onboarding process overhaul and ongoing management
Structured welcome and onboarding workflows for new customers
Existing client feedback collection and analysis
Retention strategy design and implementation
Clear follow-up processes to support repeat engagement
Centralised visibility of customer history and interactions
This package is designed to align with how your business already operates and will be refined as your customer base grows.
How much does it cost?
Initial month: £1200 (one-off charge)
Subsequent months: £300
Additional hours outside the agreed scope are charged at Standard Admin Support hourly rates.
EXCLUSIVE BENEFITS
10% discount on our Customer Engagement & Communication package
Quarterly reviews to assess effectiveness and make improvements
Increased likelihood of repeat business
Reduced reliance on manual follow-ups
Better understanding of customer experience through feedback
Important Information
Some services or specialised requests may incur additional charges.
Best results are achieved when aligned with engagement or communication systems.
This package does not replace marketing or lead-generation services.
Retention systems are designed to support long-term relationships, not short-term promotion.
Additional hours can be added to your package at the standard hourly rates.
Reliability
Consistent, dependable support you can trust.
Efficiency
Streamlined systems designed to
save time and simplify operations.
Excellence
High-quality work, delivered with precision and care.
Poundly supporting businesses in Peebles, across the Scottish Borders, the Lothains and throughout the UK.
© 2026 DH Mechanical Services Ltd trading as DH Admin & Business Support.
20 Rosetta Place, Peebles, Scotland, EH45 8EY
All Rights Reserved.