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Customer Engagement & Communication - DH Admin & Business Support
DH Admin & Business Support - Customer Engagement & Communication Package Logo
DH Admin & Business Support - Customer Engagement & Communication Package Logo

A structured communication solution designed to strengthen customer relationships

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Who Is This Package For?

This package is ideal for businesses that want to improve how they communicate with customers and manage ongoing engagement more effectively.

It is particularly well suited to:

  • Small to medium-sized businesses managing growing customer enquiries

  • Clients already using our Social Media Management services

  • Businesses looking to automate follow-ups and reduce manual admin

  • Organisations wanting better visibility of customer interactions

  • Teams seeking more consistent and professional communication processes

What's Included?

A customer-focused engagement solution designed to improve communication, responsiveness, and follow-up, including:

  • Access to bespoke CRM software tailored to your business

  • Automated client follow-ups to improve response rates and retention

  • Customer review request distribution to support reputation management

  • Chat-based communication tools to manage enquiries efficiently

  • Centralised visibility of customer conversations and interactions

  • Structured workflows to support consistent engagement

All tools are configured to support your existing processes and scale with your business.

How much does it cost?

Small Business

- Initial month: £500

- Subsequent months: £200

Medium Business

- Initial month: £950

- Subsequent months: £450

Additional hours outside the agreed scope are charged at Standard Business Support hourly rates.

EXCLUSIVE BENEFITS

  • 10% discount on our Marketing Essentials package

  • Seamless integration with DH Connect for reporting and workflows

  • Reduced manual workload through automation

  • 'Manned' live chat available at an additional cost

Important Information

Some services or specialised requests may incur additional charges.
Best results are achieved when aligned with marketing or support packages


Any tasks requiring platform setup, technical integration, or one-off configuration may include setup fees.
Additional hours can be added to your package at the standard hourly rates.

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DH Admin & Business Support mission statement - helping businesses streamline operations and grow through automation, branding, and admin support.
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