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Privacy Policy

Last Updated: 05 March 2026

Introduction

This Privacy Policy explains how DH Mechanical Services Ltd (trading as DH Admin & Business Support) (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website and services.

This includes when you:

  • Visit our website at www.dh-admin.co.uk

  • Contact us by email, phone, or online forms

  • Engage with us for services, consultations, or events

  • Interact with marketing communications

We are the data controller responsible for your personal information.

If you have any questions about this policy or how your data is handled, please contact:

📧 [email protected]

Accessibility

If you require this Privacy Policy in an alternative format (for example large text or accessible PDF), please contact us at [email protected] and we will be happy to assist.

Summary of Key Points

  • We collect personal information that you voluntarily provide to us.

  • We automatically collect limited technical information (such as IP address and browser type).

  • We use Google Analytics to understand website usage.

  • We do not process sensitive personal data.

  • We do not knowingly collect data from children under 18.

  • You have rights under UK GDPR regarding your data.

1. What Information Do We Collect?

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Enquire about services

  • Enter into a contract with us

  • Request information

  • Subscribe to communications

This may include:

  • Name

  • Email address

  • Phone number

  • Business name

  • Job title

  • Postal address

  • Billing address

  • Payment details

All personal information provided must be accurate and up to date.

Payment Information

Where payments are processed, they are handled securely by third-party providers such as Stripe or PayPal.

We do not store full payment card details.

You can review Stripe's privacy policy at:

https://stripe.com/gb/privacy

You can review PayPal’s privacy policy at:
https://www.paypal.com/uk/legalhub/privacy-full

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of access

  • Referring website

This information does not directly identify you and is used for security, diagnostics, and performance improvement.

Google Analytics

We use Google Analytics to understand how visitors use our website and to improve user experience.

Google Analytics may collect:

  • IP address (anonymised where applicable)

  • Device and browser information

  • Pages viewed

  • Time spent on pages

  • Navigation patterns

This data helps us analyse website performance and identify areas for improvement.

You can opt out of Google Analytics tracking by installing the browser add-on available here:
https://tools.google.com/dlpage/gaoptout

For more information on how Google processes data, please see:
https://policies.google.com/privacy

2. How Do We Use Your Information?

We use your personal information to:

  • Provide and manage services

  • Respond to enquiries

  • Process payments

  • Send service-related communications

  • Improve our website and services

  • Monitor security and prevent fraud

  • Comply with legal obligations

We will only process your personal data where we have a lawful basis to do so.

3. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we rely on the following lawful bases:

Consent - For marketing communications or optional cookies.


Contractual necessity - To deliver agreed services.


Legitimate interests - To improve services, analyse usage, and protect business operations.


Legal obligation - To comply with tax, accounting, or regulatory requirements.


Vital interests - Where necessary to protect an individual’s safety.

4. When Do We Share Your Information?

We may share personal information with trusted third parties who support our operations, including:

  • Payment processors

  • Data analytics providers (e.g. Google Analytics)

  • Communication platforms

  • Professional advisers

All third-party providers are contractually required to protect your data and only process it according to our instructions.

We do not, and will never, sell your personal data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain website functionality

  • Improve performance

  • Analyse traffic

  • Understand user behaviour

You can control cookie settings through your browser. Disabling cookies may affect certain website features.

Click here to view our full Cookie Policy page.

6. How Long Do We Keep Your Data?

We retain personal data only for as long as necessary to:

  • Deliver services

  • Fulfil contractual obligations

  • Comply with legal requirements

When data is no longer required, it is securely deleted or anonymised.

7. How Do We Protect Your Information?

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure hosting environments

  • Encrypted communications (HTTPS)

  • Access controls

  • Limited internal access

However, no online transmission can be guaranteed to be 100% secure.

8. Do We Collect Information from Minors?

We do not knowingly collect or market to individuals under the age of 18.

If we become aware that such data has been collected, it will be deleted promptly.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

To exercise your rights, please contact:
📧 [email protected]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

10. Do Not Track Signals

Some browsers allow you to enable “Do Not Track” settings.

At present, there is no standard mechanism requiring websites to respond to these signals.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When we do, the “Last Updated” date at the top of this page will be revised and, if you are part of our mailing list, you will receive an update email.

We also encourage you to review this page periodically.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

DH Admin & Business Support
20 Rosetta Place
Peebles

Scotland
EH45 8EY

📧 [email protected]

13. Updating or Deleting Your Data

You may request access to, correction of, or deletion of your personal data at any time by contacting

[email protected].

We will respond in accordance with applicable data protection laws.

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Poundly supporting businesses in Peebles, across the Scottish Borders, the Lothains and throughout the UK.

© 2026 DH Mechanical Services Ltd trading as DH Admin & Business Support.

20 Rosetta Place, Peebles, Scotland, EH45 8EY

All Rights Reserved.